If you do not receive an email from Rich Struggles within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact us.

There may be several reasons why your order may have been cancelled:

If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order).

• In some cases we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically be cancelled. If your order has been cancelled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address.
• When we are unable to process an order, we will automatically cancel and refund your item(s). You will receive an email confirmation notifying you of this change. Please allow 7-10 business days for the amount to post to your account, although the average time frame for refunds to post is 2-5 business days.

ALL SALES ARE FINAL !!! There will ONLY be returns on orders that are not correct due to a MISTAKE on our end. (Everything will be examined before it’s shipped.) Most of our products are true to size unless noted in the description box under each item.